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	Get answers to the most Frequently Asked Questions relating to DFS Direct Sales, and our Computer Products. If you don't see your question answered below, click here to contact DFS Direct Sales Customer Service. FAQ's About DFS Direct Sales About the Products Tax and Other Related Fees Order Processing Shipping Payment Warranty Returns Customer Service About DFS Direct Sales [ top] Are Dell Financial Services LLC and DFS Direct Sales affiliated with Dell, Inc.? Dell Financial Services LLC (DFS) is a wholly owned subsidiary of Dell, Inc., the world's leading online computer systems company. Dell's global reach and market dominance allows DFS to directly integrate our services with the needs and demands of Dell customers the world over. www.DFSDirectSales.com is the largest source of refurbished, previously leased Dell computers and accessories. Do I have to register an account to place an order? Yes. You will need to create a user profile through the registration process to place an order. Credit card information will NOT be stored on your profile. About the Products [ top] What does "refurbished" mean? Refurbished: These systems are tested to ensure quality workmanship standards remain excellent. Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance. What are "Dell Hot Deals"? These are products in our inventory which have been discounted significantly. Items chosen as "Dell Hot Deals" are at DFS sole discretion and limited to stock on hand. Rain checks are not available. What comes with each system? Please refer to our What's in the Box information page for complete details on what is included with each item. Laptop carrying cases are only included when indicated in the laptop description detail. Please be sure to check the listing description details if a laptop carrying case is desired. Also, system device drivers are included on all Latitude laptops and Optiplex desktops preloaded with Windows XP Pro. Dimension Desktops, Inspiron Laptops and Precision Workstations may not have all of the drivers loaded. You may download all drivers free of charge at www.support.dell.com. Do manuals come with the computer? No. Manuals do not come in the box. Manuals can be found on Dell's support site www.support.dell.com. What disks or CDs come with DFS' systems? An operating system recovery/reinstallation disk (when operating system is indicated on the listing) will be included with the system. The recovery/reinstallation disk is not a Microsoft Retail Installation CD. An Owner's Manual for the system will be loaded as a .PDF file on the hard drive. Can I customize / upgrade the system I am interested in? To help keep our costs low, each system offered for sale is prepackaged and ready for shipment. We are not able to open the packaging to change systems configurations. For additional information on Dell accessories, please visit: http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&l=en&s=biz&cs=555 The item I am looking at only says it has a DVD-ROM. Will I still be able to use regular CD's with it? Yes. However, our items that include a DVD-ROM drive or CDRW do not ship with software to play DVD movies or write to CDs. Does my system come with wireless capability? "YES" indicates that a wireless card is installed. Wireless details can be found on the configuration detail tab of each product listing. "NO" indicates that a wireless card IS NOT installed, however the ports are available to allow you to add wireless hardware. Does my purchase include software?* Yes, some trial software is included. Every desktop and laptop purchased from www.dfsdirectsales.com is shipped with Corel® WordPerfect® 12, Corel® Quattro Pro® 12, Corel® Presentations^TM 12, McAfee® SecurityCenter^TM and NetZero® Internet Services software. The trial software listed above is shipped on CD-ROM's and NOT preloaded onto the system's hard drive. Trial software registration requires an active internet connection and computer network component installation. With the exception of Corel® WordPrefect® 12 all featured software have a trial period. Please click on the link below to learn more about the software product and trial period. Learn more about the software shipped with systems purchased from dfsdirecsales.com Other software packages may be available for purchase by clicking this link: http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&l=en&s=biz&cs=555 Does an AC adapter come with the item I am viewing? Yes. An AC adapter ships with each laptop. Does a floppy drive come with each system shipped? No. Search for Dell spare parts at: http://accessories.us.dell.com/sna/genselector.aspx?c=us&cs=19&l=en&manufact=694&s=dhs&stype=2&~f=lg How often does DFS add product to the website? New inventory is added as it becomes available, typically several times each week. Can you upgrade the RAM, hard drive, video card before shipping? No. All products are preconfigured and can not be modified. Will the item I am currently viewing allow me to access the internet? If the item indicates "56K" in the product listing description the unit is capable of connecting to the internet through a phone line. Please contact your ISP (Internet Service Provider) to find out what their requirements are to ensure system compatibility. When it is indicated, which version of Window XP is installed? Windows XP Professional. Service Pack upgrades are available at no cost when downloaded from the Microsoft, Inc. website. What does "No O/S" or "No operating system" mean? The operating system is the basic software that is necessary for your computer to function and to run programs that are installed. Units that do not include an Operating system will require one for basic functionality. Anti-virus, Anti-spyware, Microsoft Office, Word, Excel, DVD decoder software and other applications are not included with the Operating System. Does DFS Export? No. DFS does not ship items purchased from DFSDirectSales.com outside of the 50 United States. Tax and Other Related Fees [ top] Why is tax charged and how much tax will be assessed to my purchase? Dell Financial Services, L.P. is required to collect and remit sales tax on all orders shipping to a Texas address. Do you accept tax exemptions and if so, how do I place an order to receive my exemption? No. We do not accept tax exemptions on our website. Order Processing [ top] How long will it be before I receive my order? Once we receive your order, it will typically take 2-3 days to process. Please make sure your billing and shipping information is accurate and matches your credit card. From time to time we may need to contact you for additional information if descrepencies are indentified. Why haven't I received an email concerning my order? We batch process orders. Orders are released every morning pending verification. It could be a day or two before you get a confirmation email regarding your order. In the event we need to contact you, please remove any SPAM blocker as this may delay your order. Shipping [ top] When will my order ship? Orders placed by 2:00 PM CST on this website typically ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.dfsdirectsales.com account. Is there an option for same day shipping? At this time DFS does not offer same day shipping. In most instances, orders placed 2:00 PM CST on this website will ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.dfsdirectsales.com account. What does Next Day delivery and 2nd Day Delivery mean? Once your order has been placed with the carrier your unit will ship Next Day Air or 2nd Day Air rather than 5-7 day ground delivery. Note: air shipments are optional and cost extra. In most instances, orders placed by 2:00 PM CST on this website will be placed with the carrier the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.dfsdirectsales.com account. Are there any "ship to" address restrictions? DFS only ships to addresses in the 50 United States and District of Columbia. DFS does NOT ship to PO Boxes, APO/FPO, Freight Forwarders, Hotels or Internationally. Is a signature required on delivery of items? Yes. Customer signature is required on all deliveries! Payment [ top] Can I use my Dell Preferred Account or Dell Dollars to purchase from this store? No. DFS Direct Sales is not set up to take the Dell Preferred Account or Dell Dollars. We take Visa, MasterCard, American Express and Paypal. You may use your DPA on www.delloutlet.com Can I finance a purchase from this store? We do not offer financing on DFS Direct Sales. We accept Visa, MasterCard, American Express and Paypal. What is the Dell Financial Services (DFS) authorization charge that I see appearing on my credit card? For your protection, we perform an authorization charge upon entry of the credit card information into our system. This is a temporarily authorization charge of $5.00 to verify the authenticity of the card number and expiration date, regardless of the address or card verification value check (CVV). Typically this charge is removed from the account within 1-3 business days. Final credit card verification is performed immediately after the $5.00 approved authorization. We will contact you if your card is rejected or declined. Warranty [ top] Do these systems have warranty? All of our products include a standard 100 Day Limited Warranty. For complete details on our product warranty please see Limited Warranty. Returns [ top] What is the return policy? You may return the products purchased form DFS within thirty (30) days from the date of the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges) to the credit card account used to purchase the products. To return products, you must call DFS at 800.891.8595 to receive a Return Material Authorization and instructions on returning the system back to DFS. For complete details on our return policy please see Terms & Conditions of Sale. Is there a restocking fee if I return the product? Yes, unless the product is defective (as reasonably determined by DFS at DFS' sole discretion) or the return is a direct result of a DFS error, DFS may charge a restocking fee up to 15% of the purchase price paid. Customer Service [ top] I have received my computer and have an issue with the packaging / configuration / functionality. Who should I contact? Please call 800.891.8595 to report your issue to the DFS Direct Sales customer service team. Hours are M-F 9-5:30 CST. I have received my computer but have technical issues. Who should I contact? Please call 1-866-417-3355 and ask to speak to a technical support specialist. Hours are M-F 9-5:30 CST.

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All Dell refurbished computers, Dell computer systems and accessories are refurbished. Available used Dell computers and system configurations may vary. Refurbished Dell computers, Dell used computer products and supplies limited to stock on hand. No rain checks. Pricing, specifications, and availability valid in U.S. only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free Dell shipping offers, if applicable, are extra and vary. Special offers on refurbished Dell computers not necessarily combinable. Dell deals and Dell discounts cannot be retroactively applied. For Dell Financial Services (DFS) LLC purchases only. The DFS site and special offers on refurbished Dell computers and used Dell computers contained herein valid only for end users and not resellers and/or online computer auctions. DFS cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. Due to Dell used laptop or Dell used laptop supplies being limited to stock on hand, DFS reserves the right to cancel any used Dell computer equipment orders in which the payment method used is not authorized within 2 business days of the order processing. Your Dell order is subject to cancellation by DFS, at DFS' sole discretion. If orders for Dell computer systems are cancelled by DFS, all Dell computer equipment, Dell computer parts and related item(s) will be returned to stock.

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