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Technical FAQs
Question Answer
How do I change ownership information on a Dell computer I have purchased? http://support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer
Where can I find the manuals to a specific Dell computer I have purchased? http://www.support.dell.com/support/topics/global.aspx/support/my_systems_info/en/manuals?c=us&l=en&s=gen
Where can I find drivers and downloads for my Dell computer? http://support.dell.com/support/downloads/index.aspx?c=us&clearsystem=true&cs=555&l=en&s=biz#enus
Where can I find the original system information for a specific Dell computer I have purchased? https://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/details?c=us
&cs=555&l=en&s=biz&~tab=2&~ck=ln&lnki=0
How do I run a Pre-boot system assessment or Diagnostics on my Dell notebook or desktop?
  • Reboot your computer
  • Tap on the F12 key repeatedly until the boot option menu appears
  • Choose diagnostics on a notebook computer or hard
    drive diagnostics on a desktop computer
Why will my computer not boot to windows?
  • Ensure that the X-image software has loaded properly and all the on-screen instructions have been followed. Do not interrupt the X-image process until it has it finished this process
  • Check all external peripherals ( mouse, keyboard cables etc…) to ensure that they are tightly secured into the computer system
  • Retry re-booting the system. Prior to re-booting remove the battery and power cable. Hold down the power button to remove any charge from the motherboard. You can now replace the battery and power cable and re-boot. The same process is used for both a notebook or desktop
  • If computer will not boot, call 1.866.417.3355, menu option 3 or email us_dfsdirectsales_cs@dell.com
Why will my computer not power on or complete the self test (No Power on Self Test)?
  • Check all the power cables to ensure that they are tightly secured into the computer system
  • Check the wall outlet to ensure that it has power
  • Check for any damage to the power ac adapter, cables or power connector on the computer
  • Remove and replace all components (wireless card, memory, hard drive or optical drive) on laptops securely and try re-booting the system. Instructions on how to do this can be found under "manuals" for your system on www.support.dell.com
  • Confirm that the AC adapter on the notebook has a green LED and does not flicker or go out when plugged into the system
  • Confirm that desktop unit has power, fans are spinning and there green diagnostics LEDs seen during the Power-On Self Test
  • If computer will not boot, call 1.866.417.3355, menu option 3 or email us_dfsdirectsales_cs@dell.com
Why does my battery not charge? Ensure that the battery has been reseated and the latest BIOS have been installed. BIOS can be found for your unit in the "drivers and downloads" section on www.support.dell.com.

Because there are many reasons why a battery may not charge we suggest you try visit this dell link: http://search.dell.com/results.aspx?s=biz&c=us&l=en&cs=555&k=battery+charge&cat=sup&x=9&y=5
How do I condition the battery to get a better charge?
  • Fully charge the battery
  • Power up the system
  • Go into the CMOS setup by hitting "F2" on power up.
  • Run the battery down while staying in the setup screen until the unit completely dies.
  • Repeat the process at least 3 times, to get better battery performance.
My battery does not seem to be charging. How long does it to take to charge my battery? Normally it takes two hours to charge the battery if you are not operating the system. If the battery does not seem to be charging, cycle the battery. In other words, discharge then recharge it again!
  • Unplug the laptop from the AC adapter and turn it on.
  • Let the computer run under battery power until the laptop turns off.
  • Remove the battery pack.
  • Using a soft cloth, wipe off the battery packs connectors and the AC adapter connectors.
  • Re-insert the battery pack.
  • Plug the computer into the AC adapter and check the wall outlet, making sure the connection is firm.
  • With the PC turned off, let the battery charge until the battery status light or icon glows green.
  • Unplug the AC adapter.
  • Remove the battery.
  • Wait 30 seconds and re-insert the battery.
  • Plug the AC adapter back in.
  • Let the battery recharge until the battery status light turns green or the icon displays 100%.
  • Now your battery should be fully charged.
  • Unplug the laptop from the AC wall outlet and turn it on.
Where can I get help and support with Dell wireless problems or questions? https://support.dell.com/support/topics/global.aspx/support/product_support/
en/wireless_solutions?c=us&cs=555&l=en&s=biz&~ck=ln&lnki=0
Why does my DVD reader not play a movie? Our units do not ship with DVD application software. However, DVD drives shipped with our products will allow you to view/browse a data DVD. To enhance your system to play DVD movies you will need to purchase a DVD play software package or Codec. Many media player programs can be upgraded to play a movie industry DVD.

If you still have questions, call 1.866.417.3355, menu option 3 or email us_dfsdirectsales_cs@dell.com.

Look under Helpful Links for DVD decoder software producers.
Where can I buy parts and upgrades for my Dell Computer? http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&l=en&s=biz&cs=555
Where can I get Dell Battery Recall Information?*

*Dell Financial Services is committed to offering safe, high quality refurbished Dell products. All of the batteries sold with a notebook on this site have been screened to remove all batteries identified in the Dell Battery Recall. 		https://www.dellbatteryprogram.com/
How can I get DFSDirectSale.com Technical Support for a Dell computer I purchased on the site? Call 1.866.417.3355, menu option 3 or email us_dfsdirectsales_cs@dell.com
How can I get Dell Technical Support for a specific Dell service tag or Dell product model? http://support.dell.com/support/topics/global.aspx/support/
product_support/en/product_support_central?c=us&cs=555&l=en&s=biz&~ck=ln&lnki=1
How can I chat with On-line Dell Technical Support (Chat With Us)? http://support.dell.com/support/topics/global.aspx/
support/chat/en/hardware_chat?c=us&cs=555&l=en&s=biz
How can I sign up for Dell Technical Update Subscriptions? http://support.dell.com/support/notifications/technicalupdates.aspx?c=us&cs=555&l=en&s=biz
Where do I get Microsoft Windows Vista help and support? Or how to upgrade? http://support.dell.com/support/topics/global.aspx/
support/vista_support/en/vista_main?~ck=ln&c=us&cs=555&l=en&lnki=0&s=biz
Where can I get On-line fraud, viruses and scams protection information? https://support.dell.com/support/topics/global.aspx/
support/security/security_101?c=us&cs=555&l=en&s=biz
Where can I get Free scan for virus or spyware? https://support.dell.com/support/topics/global.aspx/
support/security/security?c=us&cs=555&l=en&s=biz&~ck=ln&lnki=0
Where can I get general information about Firewalls? http://support.dell.com/support/topics/global.aspx/
support/security/security_firewall_help?c=us&l=en&s=gen&~mode=popup
Where can I get Information on Windows XP Firewalls? http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx
Copyright 1999-2008 Dell Financial Services LLC
For Refurbished Used Dell Computers customers of the 50 United States and the District of Columbia only.
Site Terms | Terms and Conditions of Sale | Limited Warranty| Laptop Battery recall | Privacy Policy | About DFS | Contact Us | FAQ
All systems and accessories are refurbished. Available configurations may vary. Supplies limited to stock on hand. No rain checks. Pricing, specifications, and availability valid in U.S. only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free shipping offer, if applicable, are extra and vary. Offers not necessarily combinable. Discounts cannot be retroactively applied. For Dell Financial Services (DFS) LLC. purchases only. The DFS site and offers contained herein valid only for end users and not resellers and/or online auctions. DFS cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. Due to supplies being limited to stock on hand, DFS reserves the right to cancel any orders in which the payment method used is not authorized within 2 business days of the order processing. Your order is subject to cancellation by DFS, at DFS’ sole discretion. If orders are cancelled by DFS, all item(s) will be returned to stock.