How do I run a Pre-boot system assessment or Diagnostics on my Dell laptop or desktop?
Reboot your computer
Tap on the F12 key repeatedly until the boot option menu appears
Choose diagnostics on a laptop computer or hard drive diagnostics on a desktop computer
Why will my computer not boot to windows?
Ensure that the X-image software has loaded properly and all the on-screen instructions have been followed. Do not interrupt the X-image process until it has it finished this process
Check all external peripherals ( mouse, keyboard cables etc…) to ensure that they are tightly secured into the computer system
Retry re-booting the system. Prior to re-booting remove the battery and power cable. Hold down the power button to remove any charge from the motherboard. You can now replace the battery and power cable and re-boot. The same process is used for both a laptop or desktop
Why will my computer not power on or complete the self test (No Power on Self Test)?
Check all the power cables to ensure that they are tightly secured into the computer system
Check the wall outlet to ensure that it has power
Check for any damage to the power ac adapter, cables or power connector on the computer
Remove and replace all components (wireless card, memory, hard drive or optical drive) on laptops securely and try re-booting the system. Instructions on how to do this can be found under "manuals" for your system on www.support.dell.com
Confirm that the AC adapter on the laptop has a green LED and does not flicker or go out when plugged into the system
Confirm that desktop unit has power, fans are spinning and there green diagnostics LEDs seen during the Power-On Self Test
Our units do not ship with DVD application software. However, DVD drives shipped with our products will allow you to view/browse a data DVD. To enhance your system to play DVD movies you will need to purchase a DVD play software package or Codec. Many media player programs can be upgraded to play a movie industry DVD.
*Dell Financial Services is committed to offering safe, high quality refurbished Dell products. All of the batteries sold with a laptop on this site have been screened to remove all batteries identified in the Dell Battery Recall.
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