DFS – Customer Service,

I wanted to send quick thanks after receiving my latest order from DFS.

Since my initial problematic order in March 2007 that you worked to resolve, I have purchased 6 more desktop personal computers and 3 laptops from DFS.

I have been extremely happy with all my purchases and have recommended DFS to many in my office.

Thanks for the help and continued great products,

Dave S.
A Happy DFS Customer since 2007.

To Whom It May Concern:

I want to thank Michael for the excellent help he gave me with my recent problem. The cooling fan on the refurbished laptop I purchased was making a horrible noise. He attempted to find a replacement fan, but none were available. Instead, he offered a credit so I could purchase the fan on my own. He even provided me with links to purchase the fan and step by step instructions for installing the fan. It was an incredibly painless process. It reinforced my belief in the quality of Dell products and in your service.

Thank you very much for your excellent help.

Wil P
Jacksonville, IL

Hello,

I would like to take a minute to thank the people at Dell Direct Sales. I have purchased many computers from DFS. Just got my son's laptop from DFS yesterday and he is very excited. Everything works great! I ordered 2 additional desktop computers today from DFS for a small business I am working with. You have all my business, and all the business of my customers. I tell everyone to buy from Dell Financial Services!

Keep up the good work.

James B
Johnstown, OH

Dear DFS,
As you see from the below payment confirmation, I've had my laptop for four months now. It's crossed my mind several times that I ought to write and thank you for sending me such a great machine at an incredibly affordable price and let you know what an essential part of my life it's become.
I haven't been able to drive for some years now and frequently order merchandise online (including cat food!). I hasten to add my husband takes me anywhere I want to go but I do like a bit of independence. I'm also incurable news and information junkie and I like to do research on various topics, plus there are relatives and friends to keep in touch with. Since July, life has become somewhat more restrictive. I already had unreliable knees and now have developed serious back problems (comes with old age and choosing the wrong genes), so had it not been for my laptop I wouldn't have been able to spend much time online and would have been bored out of my mind (literally!). I bought one of those zero gravity chairs (on sale at sierratradingpost.com), the kind you would use on a deck or patio, and so can lean back, swing my laptop on its stand over my lap (saw the stand on the BigLots.com flyer in my e-mail box), and surf and shop away. There's no pressure on my spine, my elevated feet are helping circulatory problems and my knees aren't complaining as much.
See what you did? And you all were so nice and helpful with everything. Quick too.
Please put my mail where everyone can see it. Let them know that even though it might be Monday, the next order they fill could be for another worn-out old geezette/cat lady like me, someone who needs to stave off Alzheimer's, keep in touch with the world, write to a child, and keep well-stocked up on cat food, not necessarily in that order.
Thanks for making me very happy without even trying. Y'all are great people.

Best wishes,
Hillary B
Hanahan, SC

DFS DirectSales.com,
When shopping for a refurbished computer, I chose Dell because of their excellence in product quality. Then I found the Dell Financial Services refurbished computer website DFS DirectSales.com with excellent pricing. I work for a major land-grant University and Dell is the primary leased computer. Having had leased Dells for several years, I knew that I would be getting a good product. I bought two and received them in almost-new condition and on time.
I have since ordered a third for my wife. Customer Service was very good at DFS with follow- up emails and friendly persons. I got exactly what I ordered and it performed like I expected.
Thank you, DFS DirectSales.com for a good product and good customer service. If anyone is looking to buy their high school or college kid a desktop or laptop at a price much lower than retail and in like-new condition, you have found the place.

Respectfully,
Mike W.
Auburn, AL

DFS DirectSales.com,
I wish to let you know DFS Customer Support has been patient with my questions, all of which were answered quickly - another nice surprise.
DFS Customer Support has been more than helpful, and I wish to let you know how much I appreciate this.

Sincerely,
JR
Scarsdale, NY

DFS DirectSales.com,
A couple of months ago I purchased a DFS Refurbished off-lease Inspiron 5150 for my oldest son. It's one of three machines I've now gotten from DFS DirectSales.com, and I'm happy with all of them.
DFS Tech Support has got to be some of the most patient and thorough customer service professionals I've ever encountered.
The drivers on the Inspiron needed to be updated. DFS Tech Support sent links for the new drivers within minutes of their being requested, plus installation instructions that were above and beyond, almost like a "Special Class" for the Technologically Terrified.
You should know you have some exceptional people on your team, who will ensure that you retain repeat customers, like me.

Thanks again,
Clare D
Georgetown, TX

DFS DirectSales.com,
I would like to let you know of the fantastic service I received from DFS Customer Support during a recent purchase I had made with DFS DirectSales.com.
DFS Customer Sales Support has been very helpful with my purchase of several laptops. Recently, I had some billing issues with my credit card. Thanks to the DFS Customer Support Staff, a remedy was found and all is well.
Thank you for having such reliable and helpful employees. DFS DirectSales.com has always been the best resource and customer friendly site I have used. I do computer repair and find DFS DirectSales.com is the only site that is user friendly and willing to assist you.

John S
Owosso, MI

DFS DirectSales.com,
DFS Customer Support helped us through some part problems and software installation issues with some computers we recently purchased from DFS DirectSales.com. They were very helpful, quick to respond and their advice was right on target. Just thought I would pass some Kudos along.

Best Regards,
Paul H
Northridge, CA

DFS DirectSales.com,
I just wanted to let you know that DFS Tech Support has been amazing with me today. I received a refurbished Dimension from DFS DirectSales.com and was absolutely terrified (I know very little about computers). They were prompt to respond, and very helpful - and apart from spending a bit of time with me on the phone regarding some error messages and other issues, they also emailed me links and diagrams that were above and beyond, and extremely helpful.
I also spoke at length with Dell Financial Services Customer Service twice prior to making the purchase, and they were also very helpful. Without them, I don't think I would have been in a position to make a decision about the purchase. (I have an older model Dimension and was trying to see which parts would work in the newer model that I purchased.)
Thank you so much for having such excellent customer service for the "little guy".

Kasey D
Schroon Lake

DFS DirectSales.com,
We have been purchasing from Dell Financial Services for almost 8 years.
We are a value added reseller and we service a wide range of customers with an even wider range of needs. Having quality computers available from DFS DirectSales.com helps us bridge the gap between the needs of many of our customers and the accelerating pace of technology DFSDirectSales allows us to fill their needs with reliable machines without spending their money needlessly.
The machines we've received from DFS always meet or exceed our expectations and therefore, the expectations of our customers. But the real test of a supplier is not when everything goes right - but when things don't. On the rare occasion when we do receive a machine that for some reason is not working - DFS always goes out of their way to either fix the machine right away or find me another one.
We will continue to use DFS DirectSales.com to supply many of our customers with Dell machines. When you find a good thing - you stick with it - which explains why we have been a very happy DFS DirectSales.com customers for over 8 years.

Gary B
Bridgman, Mi

DFS DirectSales.com,
I would like to thank you for the services rendered by DFS Tech Support. They displayed a great amount of patience, and offered me several different options in resolving my problem, and one worked. They were very thoughtful and courteous.
Again, thank you for your help. DFS DirectSales.com has served me well for over 7 years.

Sincerely,
Mike M
Kingsport, TN

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