Contact Us
Who Do You Need to Contact?
If you have questions, comments or suggestions, we want to hear from you! Please provide us with as much detail as possible including your name, bill to address, order number, order date and type of product purchased.
When emailing us please do not include any personal information such as credit card numbers and passwords.
Our DFS Direct Sales and Customer Service Representatives are available Monday through Friday (excluding holidays) 9:00AM - 5:30PM CST.
Sales Support
Questions about buying a refurbished Dell system? Unsure which system you need? Need help placing an order?
Call 1.800.891.8595 or email
us_dfsdirectsales_cs@dell.com
Customer Service
Need help with order status or delivery?
Call 1.800.891.8595 or email us_dfsdirectsales_cs@dell.com
Helpful toll free phone numbers:

Department or Area Phone Number
Dellauction.com Customer Service 1.800.891.8595
Dell Preferred Accounts (Dell Credit Card) 1.800.283.2210
End of Lease Questions 1.877.575.3355
Dell Customer Service - Consumer 1.800.624.9897
Dell Hardware Warranty Support 1.800.624.9896
Dell Home Sales 1.800.915.3355
Dell Small Medium Business Sales 1.800.757.8434
Dell Part Sales 1.800.357-3355
Dell Warranty Services 1.800.247.4618
DFS Canada 1.877.814.4142






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For Refurbished Used Dell Computer customers of the 50 United States and the District of Columbia only.
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All Dell refurbished computers, Dell computer systems and accessories are refurbished. Available used Dell computers and system configurations may vary. Refurbished Dell computers, Dell used computer products and supplies limited to stock on hand. No rain checks. Pricing, specifications, and availability valid in U.S. only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free Dell shipping offers, if applicable, are extra and vary. Special offers on refurbished Dell computers not necessarily combinable. Dell deals and Dell discounts cannot be retroactively applied. For Dell Financial Services (DFS) LLC purchases only. The DFS site and special offers on refurbished Dell computers and used Dell computers contained herein valid only for end users and not resellers and/or online computer auctions. DFS cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. Due to Dell used laptop or Dell used laptop supplies being limited to stock on hand, DFS reserves the right to cancel any used Dell computer equipment orders in which the payment method used is not authorized within 2 business days of the order processing. Your Dell order is subject to cancellation by DFS, at DFS' sole discretion. If orders for Dell computer systems are cancelled by DFS, all Dell computer equipment, Dell computer parts and related item(s) will be returned to stock.