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Dell Financial Service Limited Warranty Policy
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Dell Financial Services (DFS) is dedicated to supplying reliable, durable and low cost refurbished Dell computers to the US marketplace. Our Austin, Texas based team takes great pride in our products and reputation and is dedicated to our customer's complete satisfaction. We stand behind every product we sell with a 100 day limited warranty. Our entire team looks forward to earning your business.
Every refurbished Dell Laptop, Dell Desktop and Dell Workstation sold on DFSdirectSales.com has been thoroughly evaluated and tested in a Dell manufacturing facility. This includes an extensive functional test to ensure systems meet factory specifications and a thorough cleaning and wipe down. Refurbished systems may have some minor cosmetic imperfections, but they will not affect the performance of the system.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in the hardware products sold by DFS on a part-by-part basis.
What is NOT covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system (if any), trial software (if any) and pre-loaded software (if any)
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by DFS
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive static-main-fonttenance
Problems caused by using accessories, parts, or components not supplied by DFS
Products with missing or altered Service Tags or serial numbers
Products for which DFS has not received payment or are being disputed
Products damaged by misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure or acts of God
Cost of installation, removal or reinstallation of this product or any component of the product
Expendable items such as batteries, toner cartridges, projector bulbs and other operating supplies
Purely cosmetic scratches, dents or other similar damages
Vinyl skins applied to the product by DFS
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DFS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD SET FORTH HEREIN. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does the 100 day limited warranty last? (Included with purchase)
This limited warranty lasts for 100 days and begins on the date of purchase indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s). DFS may change the availability of limited warranties, at its discretion, but any changes will not be retroactive. After this 100 day period, DFS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does the extended limited warranty last?(At additional cost)
The extended limited warranty ends 1 year from the order purchase date indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s). DFS may change the availability of limited warranties, at its discretion, but any changes will not be retroactive. After this 1 year period, DFS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
What do I do if I need warranty service?
Before the limited warranty expires, please call us at the number listed below. Please have your Dell Service Tag or order number available when you call.
Phone (U.S. Only)
1-800 891 -8595
8am to 5:30pm Central Monday through Friday (Excluding holidays)
What will DFS do?
If you call us with a technical issue at any time during the warranty period, we will first determine if the problem is covered under the limited warranty. If not, we will notify you of this determination. If the problem is covered under this limited warranty, we will attempt to diagnose and fix the problem over the phone. If a replacement part is necessary to fix the problem, we will ship you, at our cost, a refurbished replacement part. If the part is out of stock, we will either back order the part or issue you a credit for the refurbished market value of the defective part as determined by DFS. Such credit will fulfill our obligations under the limited warranty for the defective part. We will not ship to an address outside of the United States. We will assist you in replacing the defective part with the replacement part over the phone if you call Customer Service. Once the replacement part is installed and your system is working properly, we may require you to send the defective part to us.
During the first 30 days of ownership: In addition to the parts replacement process described above, you may also return the product for a refund during the first 30 days from the invoice date (excluding shipping and handling charges and applicable restocking fees). Prior to any return, however, you must call customer service and request a Return Material Authorization (RMA) number. If you do not call customer service, your return may be rejected. To be eligible for return, the Products must be in the same condition as when shipped to Customer and all of the manuals, diskettes, power cords, software and other items included with the Products must also be returned. You must return the entire system to us in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. See Important additional terms and conditions Here.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
We use refurbished parts made by various manufacturers in performing under this warranty. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the restatic-main-fonting period of the limited warranty for the product you bought. DFS owns all parts returned to DFS.
May I transfer the limited warranty?
DFS's limited warranty may not be transferred. Some products offered by DFS may be covered by a warranty provided in writing by the manufacturer when the products were originally sold. To the extent assignable, DFS assigns to Customer any such restatic-main-fonting warranty provided by the manufacturer. DFS does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.
All Dell refurbished computers, Dell computer systems and accessories are refurbished. Available used Dell computers and system configurations may vary. Refurbished Dell computers, Dell used computer products and supplies limited to stock on hand. No rain checks. Pricing, specifications, and availability valid in U.S. only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free Dell shipping offers, if applicable, are extra and vary. Special offers on refurbished Dell computers not necessarily combinable. Dell deals and Dell discounts cannot be retroactively applied. For Dell Financial Services (DFS) LLC purchases only. The DFS site and special offers on refurbished Dell computers and used Dell computers contained herein valid only for end users and not resellers and/or online computer auctions. DFS cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. Due to Dell used laptop or Dell used laptop supplies being limited to stock on hand, DFS reserves the right to cancel any used Dell computer equipment orders in which the payment method used is not authorized within 2 business days of the order processing. Your Dell order is subject to cancellation by DFS, at DFS' sole discretion. If orders for Dell computer systems are cancelled by DFS, all Dell computer equipment, Dell computer parts and related item(s) will be returned to stock. * Excludes free shipping to Alaska and Hawaii