Dell Financial Services Home Refurbished Off Lease Dell Computers & Accessories
About Cosmetic Grades:
Cosmetic Grade A:
Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine while others may have light scratches or other minor blemishes. Some Laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system’s overall functionality or performance.
Cosmetic Grade B:
These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on grade B products will typically be lower than grade A products.
Note DFS does not cosmetically grade the bottom side of units.
Frequently Asked Questions
Q: What is the difference between Grade A and Grade B Products?
A: Grading criteria is based solely on cosmetic condition. Products classified as GRADE B will have minor cosmetic blemishes and typically have a lower List Price than Grade A products. However, both grades feature the same functionality and performance, and both grades include the same warranties and customer support.
Q: Are B Grade Products discounted?
A: Yes, typically Grade B products are priced lower than Grade A products.
Q: Do you offer Grade B products on all product categories?
A: No, only laptops and desktops offer a Grade B option today. DFS will offer lower-priced Grade B cosmetic options on other products in the future.
All Dell refurbished computers, Dell computer systems and accessories are refurbished. Available used Dell computers and system configurations may vary. Refurbished Dell computers, Dell used computer products and supplies limited to stock on hand. No rain checks. Pricing, specifications, and availability valid in U.S. only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free Dell shipping offers, if applicable, are extra and vary. Special offers on refurbished Dell computers not necessarily combinable. Dell deals and Dell discounts cannot be retroactively applied. For Dell Financial Services (DFS) LLC purchases only. The DFS site and special offers on refurbished Dell computers and used Dell computers contained herein valid only for end users and not resellers and/or online computer auctions. DFS cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. Due to Dell used laptop or Dell used laptop supplies being limited to stock on hand, DFS reserves the right to cancel any used Dell computer equipment orders in which the payment method used is not authorized within 2 business days of the order processing. Your Dell order is subject to cancellation by DFS, at DFS' sole discretion. If orders for Dell computer systems are cancelled by DFS, all Dell computer equipment, Dell computer parts and related item(s) will be returned to stock. * Excludes free shipping to Alaska and Hawaii